Case Study Showcase · Example edition
From scattered notes to a usable handover.
This fictional case study follows a small studio preparing a client handover. The work focused on making the next owner’s responsibilities visible, rather than redesigning every document.
The example in practice
| Stage | Decision | Evidence to collect |
|---|---|---|
| Before | Map the handover gaps | Questions from the receiving team |
| During | Use one document index | Observed lookup tasks |
| After | Name a review owner | A completed maintenance check |